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It’s just part and parcel of the mortgage modification process in 2010 – REJECTION! Lenders can’t deliver performance levels that satisfies anyone in spite of over two years of work and over eighteen months of financial incentives from the President’s Making Homes Affordable Modification Program (HAMP). Even well qualified applicants are getting rejected. Sometimes, more than once.

I’ve come to think that rejection is a good thing! Recently, I reviewed our files and in the past 6 months not a single mortgage modification was granted without first being rejected. Every one of the modifications I have completed for clients this year have been rejected before being accepted. Even when Trial Modifications were in place, rejection of the permanent Modification took place before finally getting approved. Several of the mortgage modifications I have successfully managed in 2010 were rejected as three times before being approved.

As hard as it is to complete the application process and as daunting as the intense follow-up efforts are, it’s hard to imagine that applicants have the stamina and nerve to overcome the rejections, too. This is really difficult.

But, that’s the deal so dealing with rejections is now part and parcel of the mortgage modification process. There really is no end to the number of reasons for rejection: Your lender does not participate in mod programs, Your application failed the NPV calculation, You make too much money, You make too little money, Your home is too valuable, Your 4506-T has expired, Your Ratios are not right, You failed to provide updated documents, We needed a letter from your renter saying that he pays rent (not just a copy of several of his checks along with a valid/current/signed lease), Your hardship does not qualify and etc. These are bad, but the worst one of all is when the agent can’t explain why you were rejected and claims that they do not have to provide a reason.

Sure, all of these can be valid. But, often they are simply errors resulting from lender mismanagement of the application or are blatantly untrue statements that delay or stop the application process prematurely. If the borrower does not persevere it means the end of the application and a tragic conclusion to a family’s hope for assistance. So, when you get rejected do not give up. At least you’re not being ignored! Immediately get a precise explanation of why your application is being rejectd. Go through agents and escalate to a supervisor if you must to get a straight answer. Then, address the issue. Supply the missing doc or sign the updated form or correct the data entry error on your income (No, it’s not $85 per month. It’s $8500!) or do whatever it takes to get it back on track. Request reconsideration when you submit the information or correction to the agent. If you have submitted a good and accurate application upfront, you will eventually be granted mortgage modification.

Be encouraged when you get rejected (sounds strange, eh?). It’s far worse to get ignored for another week and to remain in the seemingly endless loop of “active review”. The whole process is taxing not only our intelligence, our paperwork processing skills and our patience. These days it’s also taxing our perseverance and raw nerve. Still, still, still it’s a cheap and ralatively easy way to get some financial relief to help your family through this housing market meltdown.

Need help with your ownMortgage Modification? Visit Rockwood’s site about DIY Loan Modification at Home Loan Modification

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